frequently asked questions

general questions

1. what products and services do you offer?

we offer a comprehensive range of services designed to transform your space into the home of your dreams:

  • custom carpentry solutions: tailored cabinetry and furniture that fit your style and space perfectly.
  • interior design services: personalized design solutions to bring your vision to life.
  • project management: seamless coordination and management of your project to ensure timely completion.
  • partnership with contractors: access to a panel of trusted contractors for renovation needs such as wiring, plumbing, ceiling, and flooring.
  • aftercare services: ongoing support and a 2-year warranty to maintain the quality and longevity of your custom installations.

2. does nest butler offer home renovation and ID services?

we specialize in custom carpentry solutions and provide interior design services tailored to your unique style and needs. while we don’t directly handle home renovations, we collaborate with a trusted panel of contractors for services such as wiring, plumbing, ceiling, and flooring.

3. what materials do you offer?

we offer a diverse selection of high-quality materials to ensure that your cabinetry and furniture are both beautiful and durable. our options include:

  • plywood: known for its strength and water resistance, making it ideal for kitchen cabinets.
  • melamine: a budget-friendly option with a wide variety of finishes and colors.
  • aluminum: lightweight and corrosion-resistant, perfect for a modern look.
  • solid nyatoh: a premium hardwood choice for a natural, elegant finish.
  • each material can be tailored to suit your specific design preferences and functional needs.

4. what is your recommended material for kitchen cabinets?

we recommend using plywood for kitchen cabinets. plywood is known for its durability and resistance to water, making it an excellent choice for the kitchen environment.

5. do you offer design consultations?

yes, we offer design consultations to help you bring your vision to life. our experienced interior designers will work with you to understand your style preferences, functional needs, and budget.

6. where are your showrooms located?

We’re excited to welcome you to our showrooms. Here’s where you can find us:

  • Kota Damansara showroom: 18-1, Jalan PJU 5/16, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
  • Selangor showroom: B-01, 03, Jalan SS 7/13b, Ss 7, 47301 Petaling Jaya, Selangor (nearby to Paradigm Mall)
    google maps link: https://goo.gl/maps/5HFm8jXmJLNTn3xf9

7. which showroom is your biggest showroom?

our largest showroom is located in Petaling Jaya (PJ). Kindly find the address to our PJ showroom here: B-01, 03, Jalan SS 7/13b, Ss 7, 47301 Petaling Jaya, Selangor.

8. can i walk-in to showroom?

we believe that a personalized experience is key to making informed decisions about your cabinets and carpentry needs. Which is why we recommend scheduling an appointment before visiting our showroom. You can make your appointment by contacting our customer care team via WhatsApp at +6012 4004 886 or alternatively, you may make your appointment via this link here: https://bit.ly/visitNB. 

9. do you offer a warranty on custom furniture?

yes, we offer a 2-year warranty on all custom furniture. This warranty covers defects in materials and workmanship under normal use and conditions. If you encounter any issues with your furniture within this period, please contact our after-sales service team. We will assess the situation and provide the necessary repairs or replacements to ensure your satisfaction and the longevity of your furniture.

10. how do you ensure the durability of custom furniture?

we ensure the durability of our custom furniture through a combination of high-quality materials, skilled craftsmanship, and rigorous quality control processes:

  • premium materials: we source only the best materials, such as plywood, melamine, aluminum, and solid nyatoh, to ensure strength and longevity.
  • skilled craftsmanship: our team of experienced artisans applies meticulous attention to detail in every piece, ensuring precision and quality in construction.
  • quality control: each piece undergoes a thorough inspection process to meet our high standards for durability and finish before delivery and installation.
  • design expertise: our interior design team creates functional and aesthetically pleasing designs that are built to withstand daily use while maintaining their beauty.
  • these practices ensure that your custom furniture will remain a cherished part of your home for years to come.

11. how do you charge for your services?

our pricing structure is designed to be transparent and competitive. we provide a detailed quotation after an initial consultation, taking into account the specific requirements and materials for your project. our charges typically include:

  • design fees: based on the complexity and scope of your project.
  • materials and installation: costs are determined by the materials selected and the intricacy of the installation process.
  • project management and coordination: ensures a smooth and timely execution of your project.
  • for a personalized quote, we recommend visiting our showroom to discuss your needs with our team and explore our range of options.

12. how do i get a quotation from your company?

we appreciate your interest in getting a quote! at nest butler, we provide tailored quotations through personal consultations to ensure every detail is perfect. please schedule a time to visit our showroom by contacting us via whatsapp at +6012 4004 886 or through our booking link: https://bit.ly/visitNB.

13. can i get an online quotation?

while we understand the convenience of online quotations, we recommend visiting our showroom for a more tailored quote. This allows us to provide a personalized experience where you can see and feel the materials firsthand.

14. what are your payment terms?

our payment terms are structured to align with key project milestones, ensuring transparency and flexibility. here’s how it works:

  • initial deposit (checklist a): a 50% deposit is due after the quotation is sent out, which secures your order and allows us to begin the design and production process.
  • additional deposit (checklist b): if there are any changes in the project amount after the quotation update, a 50% deposit on the adjusted amount is due.
  • final payment (checklist c): the remaining balance (100% of the outstanding amount) is due after the production report is signed off by the customer.
  • we accept multiple payment methods, including bank transfers and credit cards, to accommodate your preferences. our team will provide you with a detailed payment schedule tailored to your project.

15. do you offer financing options for custom furniture?

yes, we offer flexible financing options to make purchasing custom furniture more accessible. our installment plans are designed to help you spread the cost over time, making it easier to manage your budget while enjoying the high-quality, bespoke pieces you desire. please speak with our team to explore the available financing plans and find the one that best suits your needs.

16. do you offer installment plans?

yes, we offer flexible installment plans to make purchasing custom furniture more accessible. kindly refer to the installment plans table below for your easy reference.

pre-renovation questions

1. does your team conduct site visits before booking a project?

yes, we do conduct site visits, typically after a customer has booked their project with our sales team. once your project is booked, our interior design team will schedule a first site visit to assess the space and discuss your specific requirements.

2. how do i measure my space for custom furniture?

no need to worry about measuring your space yourself—we’re here to take care of that for you. during the first site visit, our team will handle all the measurements to ensure accuracy and precision.

3. can i see a sample of the materials before placing an order?

absolutely! we encourage you to visit our showroom, where you can explore a wide range of material samples firsthand. our showroom displays various finishes, textures, and colors, allowing you to make an informed decision based on your preferences and the design requirements of your space.

4. can i see different color or finish options before making a decision?

yes, you can view a variety of color and finish options before making a decision. we invite you to visit our showroom, where you can explore a wide range of samples and see how different finishes look in person.

5. how do i know if my custom furniture will match my existing décor?

during the consultation, we take the time to understand your style preferences, color schemes, and the overall aesthetic of your space. we provide design proposals that include material samples, color palettes, and sketches to help you visualize how the new furniture will fit into your home. our goal is to create pieces that enhance your space and reflect your personal taste, ensuring a cohesive and harmonious look.

6. how do i start the process of ordering custom furniture from your company?

to begin the process of ordering custom furniture, follow these simple steps:

  • consultation: visit our showroom or contact us to schedule a consultation. during this meeting, we’ll discuss your design preferences, functional needs, and budget. if you have a floor plan, feel free to bring it along to help us better understand your space and requirements.
  • design proposal: our interior design team will create a design proposal based on your input, including sketches, materials, and finishes for your approval.
  • quotation: once the design is finalized, we’ll provide a detailed quotation outlining the costs involved.
  • production: after accepting the quotation, we will commence the production of your custom furniture, keeping you updated throughout the process.
  • installation: upon completion, our team will deliver and install the furniture in your home, ensuring everything meets your expectations.

7. can you create furniture that matches a specific style or theme?

absolutely! We specialize in creating custom furniture that aligns with your specific style or theme. whether you’re looking for modern, traditional, minimalist, or eclectic designs, our talented team of designers and craftsmen will work with you to bring your vision to life.

8. are your custom furniture options suitable for small spaces?

yes, our custom furniture options are designed to be versatile and adaptable, making them perfect for small spaces. we specialize in innovative layouts and space-saving designs that cater to the unique needs of compact living environments, ensuring your furniture fits seamlessly and enhances your space.

9. can you help with furniture design for unusual or unconventional spaces?

our team specializes in designing custom furniture for unusual or unconventional spaces. whether you have sloped ceilings, irregular layouts, or limited space, our experienced designers will work with you to create solutions that maximize functionality and aesthetics.

10. what if i have special requests or unique requirements for my furniture?

our team prides itself on flexibility and creativity, ensuring that we meet your specific needs and preferences. whether you require specific dimensions, unique materials, or custom features, we’ll work closely with you to incorporate these elements into the design.

11. can i see examples of previous custom furniture projects?

yes, you can view examples of our previous custom furniture projects on our Instagram page and website. We regularly update our feed with photos and videos showcasing our latest work, including a variety of styles and designs to inspire your own project. follow us on Instagram or visit our website to see the quality and craftsmanship that define our custom furniture offerings.

12. can i provide my own design for the custom furniture?

absolutely! We welcome your input and are happy to work with designs you provide. our team will collaborate with you to refine and adapt your design to ensure it meets our quality standards and is feasible for production.

13. what should i do if i need to change the design during production?

if you need to change the design during production, please contact our customer service team as soon as possible. however, changes made during the production phase may affect the timeline and incur additional costs, depending on the extent of the modifications. our team will work with you to assess the feasibility of the changes and provide guidance on the next steps.

mid-renovation questions

1. how do i prepare my space for the arrival of my custom furniture?

preparing your space for the arrival of custom furniture is an important step to ensure a smooth installation process. here are some tips to help you get ready:

  • clear the area: remove any existing furniture or obstacles from the installation area to provide easy access for our team.
  • check measurements: double-check that the space is ready to accommodate the new furniture according to the agreed measurements and design.
  • protect flooring: use protective coverings on your floors to prevent scratches or damage during delivery and installation.
  • ensure accessibility: make sure pathways, doorways, and entry points are clear and wide enough for the furniture to be moved through easily.
  • communicate specifics: let our team know if there are any specific considerations or requirements, such as parking or building regulations, that need to be addressed.
  • our installation team will handle the setup, ensuring that your custom furniture fits perfectly and is positioned according to your preferences.

2. how long does it take to get custom furniture made?

the timeline for creating custom furniture can vary depending on the complexity of the design, the materials selected, and the scope of the project. generally, the process takes approximately 6 to 8 weeks from the initial consultation to completion.

3. can i get a timeline for when my custom furniture will be completed?

yes, we provide a detailed timeline for each custom furniture project. once the design and materials are finalized, our team will give you an estimated completion date based on the scope and complexity of your project. typically, the process takes about 6 to 8 weeks, but we will keep you informed at every stage.

4. can i make changes to the design after confirming?

yes, we allow up to 5 rounds of revisions to ensure that the final design aligns perfectly with your vision and expectations. please note that any additional changes beyond the five rounds will incur an additional charge of 200myr per revision.

5. how do you handle design changes once production has started?

we understand that changes may arise, and we will do our best to accommodate your requests. however, changes during production may affect the timeline and incur additional costs, depending on the extent of the modifications. if you need to make design changes after production has started, please contact our customer service team as soon as possible.

6. what happens if i need to reschedule my delivery?

if you need to reschedule your delivery, please contact our customer service team as soon as possible. we understand that schedules can change, and we will do our best to accommodate your new preferred delivery date and time. providing us with advance notice helps us coordinate logistics more efficiently, ensuring a smooth and timely delivery process.

post-renovation questions

1. how do i care for my custom furniture?

proper care is essential to maintain the beauty and longevity of your custom furniture. here are some general tips:

  • regular cleaning: dust your furniture regularly with a soft, dry cloth. for deeper cleaning, use a damp cloth and mild soap, avoiding harsh chemicals that can damage the finish.
  • avoid direct sunlight: prolonged exposure to direct sunlight can cause fading and discoloration. position your furniture away from windows or use window treatments to minimize exposure.
  • protect surfaces: use coasters, placemats, and protective pads to prevent scratches and stains from spills, hot items, and heavy objects.
  • control humidity: maintain a stable indoor humidity level to prevent wood from warping or cracking. using a humidifier or dehumidifier can help achieve this balance.
  • follow the care guide: each quotation comes with a personalized care guide detailing specific maintenance instructions based on the materials used.
  • for any additional questions or specific care concerns, please don’t hesitate to contact our team for assistance.

2. do you offer any guarantees on the design and quality of the furniture?

we offer a 2-year warranty that covers defects in materials and workmanship, ensuring that your furniture is built to last. our team of skilled craftsmen uses only high-quality materials and employs rigorous quality control processes to deliver exceptional products.

3. what should i do if i’m not satisfied with the final product?

your satisfaction is our top priority. If you’re not satisfied with the final product, please contact our customer care team at +6012 4004 886 as soon as possible. we will work with you to understand your concerns and address them promptly