frequently asked questions

Here are some frequently asked questions and answers to our services.
Do contact us if you have further questions or inquiries

showroom inquiries

You can visit us at any of our three showrooms in Kota Damansara, Old Klang Road, or Petaling Jaya.

📍 PJ Showroom Branch:
B-01, 03, Jalan SS 7/13b, Petaling Jaya, Selangor
Google Map: https://maps.app.goo.gl/AeqfpN9t7sTZB2UT9

📍 Kota Damansara Branch:
18-1, Jalan PJU 5/16, Dataran Sunway, Kota Damansara
Google Map: https://maps.app.goo.gl/pi2h9a8Aee8ueQWd7

📍 Old Klang Road Branch:
3A-G, Wisma Ambawang 6, Jalan Anggor, Jln Klang Lama, Taman Shanghai
Google Map: https://maps.app.goo.gl/fCNQjiBMrrudLwGVA

Our showroom hours are as follows: Monday, Thursday, and Friday from 10:00 AM to 7:00 PM, and Saturday and Sunday from 11:00 AM to 8:00 PM. Please be aware that we are closed on Tuesdays and Wednesdays.

If you wish to schedule a visit, please don’t hesitate to contact us. We’re here to help!

To make your visit smoother, we kindly encourage you to schedule an appointment in advance. This helps us ensure a sales representative will be available to assist you right away, so you won’t need to wait if our team is attending to other customers.

You can book your slot here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

We don’t have reserved parking, but you’re welcome to use any available spots nearby when you visit our showroom.

You can visit our showrooms at Petaling Jaya, Old Klang Road, or Kota Damansara. Each location has different cabinet designs and material samples for you to explore.

Feel free to let us know if you need any help. See you soon!

bookings, appointments & consultations inquiries

Of course! You can get a detailed quote by visiting our showroom, where our team will be happy to guide you and show you the available materials.

To make your visit smoother, easily book an appointment here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

At the moment, we don’t provide online quotations. We’d love to welcome you to our showroom, where you can explore the materials, colors, and designs in person. Our team will guide you and prepare a proper quote on the spot.

You can book your visit here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page — hope to see you soon!

You can book via our contact us page or use this link: https://outlook.office.com/book/Appointment@nestbutler.com.my.

Every appointment comes with a free consultation, quotation, and material viewing session.

Of course! You can reschedule your appointment — just let our team know your preferred date and time, and we’ll make the change for you.

Yes, once you’ve booked an appointment, our care team will send you a confirmation message via email and WhatsApp for your reference.

No worries — you can simply click this link and choose the date and time that’s most convenient for you: https://outlook.office.com/book/Appointment@nestbutler.com.my or visit our contact us page.

The first step is easy — just book an appointment with us so we can understand your needs and guide you through designs and materials.

You can book here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

Sure can. Please book your appointment first, and in the remarks section, mention if you prefer a female or male consultant — we’ll arrange it for you.

No worries at all. That’s exactly what we’re here for! The best first step is to book an appointment — our team will guide you step by step, from design to installation.

You can book here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

Of course! You’re welcome to bring your family or friends along to share ideas and make decisions with you.

A typical consultation usually takes around 30–60 minutes, depending on your ideas and questions. This gives us enough time to understand your needs and suggest the best solution for your space.

Yes, sure can. During your visit to our showroom, please feel free to bring your floor plan or any design ideas you have. Our project lead will be happy to assist you.

Our team does not provide designs during the consultation. The design will only be shared after you’ve booked the project with us.

fee, payments & warranty inquiries

Our prices vary depending on the materials, design, and size of your space. To give you the most accurate quote, we’d recommend visiting our showroom — that way, you can explore materials first-hand and our team can guide you through the best options for your home.

Yes. We provide credit-card Easy Payment Plans with Maybank, CIMB, AmBank, Public Bank, RHB and UOB/Citibank. Available tenures: 3, 6, 12, 18 and 24 months (bank-dependent), with indicative rates of ~1.5%–5%. Our team will advise on the best fit.

Our payment terms are simple: a 50% deposit when you confirm your order to cover things like site measurement, 3D design, and production planning. The remaining 50% is due upon delivery.

Yes, we accept credit/debit card payments, online transfers, and cash. You can choose whichever is most convenient for you!

Nope! The total price usually already includes delivery, installation, and support from our after-sales team, so you don’t have to worry about extra charges.

Our cabinets and fittings come with a 2-year warranty, so you can have peace of mind knowing we’ve got you covered.

Quartz doesn’t come with a warranty, but don’t worry — if you ever face any issues with it, our team will be happy to assist and check it for you.

Yes! Our consultation is completely free, even if you decide not to proceed. You’re welcome to come by, share your ideas, and get advice from our team without any obligation.

The cost of a kitchen renovation really depends on the design, size, and materials you choose. Don’t worry — we’ll do our best to match your budget. If you can drop by our showroom, our team can walk you through the options and give you a proper quote based on your needs.

We don’t set a strict minimum project value. It really depends on what you need. Just share your ideas with us, and we’ll see how we can work something out for you.

Once you’ve confirmed and booked your project with Nest Butler, a 50% payment is required to proceed. After that, we’ll schedule a site visit for measurement.

Yes, we usually require a deposit before starting the work. This helps us secure materials and schedule your project. Our team will guide you through the details when you’re ready.

Yes, all our cabinets come with warranty for your peace of mind.

For refund or cancellation requests, please directly reach out to our customer support team for help.

services, materials & offers inquiries

We specialize in custom-made furniture to fit perfectly into your home — from kitchen cabinets, wardrobes, shoe cabinets, altar cabinets, sink cabinets, and many more. We want your home transformation to be as smooth as possible, so for any wet works, we can also help by connecting you with trusted contractors that we often work with.

If you’d like to get started, you can easily book an appointment with us through this link: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page. Our team will be happy to guide you every step of the way.

We can handle full renovations, not just cabinetry! For wet works like plumbing, we’ll coordinate with our trusted contractor to make sure everything is done smoothly.

Our branch is in Kuala Lumpur, and we provide services in KL, Seremban, and Negeri Sembilan. If you’re in these areas, we’d be happy to help with your project!

We use a range of high-quality materials for our cabinets, including plywood, melamine, PVC foam board, and aluminium. For tabletops, we offer options like quartz, porcelain, and kompacplus. All our materials are chosen to make sure your furniture is durable, functional, and looks great.

While we can’t provide an online quotation, the best way is to book an appointment with us. Our team will walk you through the designs, materials, and pricing in detail so you get an accurate quote.

We usually do site measurements after the project is confirmed. Meanwhile, you’re welcome to bring your floor plan and design to our showroom — our team can give advice, show materials, and help prepare a detailed quotation.

For our past and ongoing projects, feel free to check our social media on TikTok, Instagram, and Facebook. Just search “Nest Butler” and you’ll find plenty of our previous work updates there.

We specialize in custom-made furniture such as kitchen cabinets, wardrobes, shoe cabinets, altar cabinets, sink cabinets, and more. We can also help connect you with our trusted contractors for wet works.

To book, just make an appointment via this link: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

Sure! You’re most welcome to bring along your floor plan. It’ll help our team understand your space better and suggest designs that fit perfectly.

Of course! We’re happy to collaborate with your designer to make sure everything matches your vision.

Yes, we do! Even if it’s just one cabinet, we’ll be happy to help you with the design and installation.

Absolutely! You can mix materials like wood and glass in one cabinet. Our team can help you choose combinations that look great and work well for your space.

We’d love to share design ideas with you. The best way is to book an appointment so our team can understand your space and style, then prepare suggestions just for you.

You can book here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

We work with both! Whether you’re an interior designer or a homeowner, we’re happy to collaborate and bring your ideas to life.

From time to time we do have special promotions. The best way is to book an appointment with us so our team can share the latest offers with you.

You can book here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

Yes, we’ll prepare a 3D design proposal so you can clearly see how everything will look before you decide.

Yes, we do! You’re welcome to book a showroom visit, where our team will be happy to guide you, refine your ideas, and help create the perfect design for your space.

You can make an appointment here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page.

Absolutely! We can design your cabinets and space around your existing appliances to make sure everything fits perfectly.

The timeline really depends on your project size and design details. Once we review your design and site, we’ll share a clear timeline so you’ll know what to expect.

Yes, we do! We’re open to working with developers — just share the project details and we’ll take it from there.

No worries — just contact our service team and we’ll arrange the repair for you.

We usually include a few design revisions to make sure you’re happy with the final plan. Our team will work with you until the design fits your needs perfectly.

Absolutely! You can request specific brands like Blum, Hafele, or Hettich for your fittings. Just let our team know your preference, and we’ll do our best to accommodate it.

Yes, you’re welcome to explore all our material samples at the showroom. For the best experience, we recommend booking an appointment here: https://outlook.office.com/book/Appointment@nestbutler.com.my or via our contact us page so our team can personally guide you during your visit.

Yes, sure can. You can make up to three design revisions free of charge after booking with us.

Yes, we work on both landed properties and condominiums. No matter your space, we can help create the perfect design for your home!

We don’t provide refurbishing services, which usually involve repairing or restoring old furniture. Instead, we specialize in custom-made furniture, freshly designed and built to suit your space and budget.

Yes! We use safe, non-toxic materials for all our furniture so you and your family can enjoy your home worry-free.

Yes! We can design and build walk-in closets or dressing rooms tailored to your space and style.

If there are any defects after installation, don’t worry! Our team will take care of it under our warranty to make sure everything is fixed properly.

Yes, our cabinets come with soft-close systems as standard, so you get smooth and quiet operation every time.

Yes, we do! You can check out our colour and material samples at the showroom to help you choose the perfect look for your space.

Light cleaning is included after installation. For full deep cleaning, we can recommend trusted cleaners to help.

Yes, we definitely can help with touch-ups or maintenance anytime. If it’s within the warranty period, it’s covered — after the warranty ends, we can still assist with a small service fee.

We usually refer to the floor plan provided by you for the initial consultation. But no worries — once you’ve confirmed and agreed to the quotation, our project lead will visit your site for measurement.

feedback & contact inquiries

If you’re not satisfied, you can reach out directly to our customer support team or your project manager. We’ll listen to your concern and work quickly to resolve it.

Yes! You can contact our Customer Care team or your assigned PIC directly if you have any questions later.

For feedback, you can always check our Google reviews. And rest assured, if you face any issues during the process, our team will do their best to resolve them until you’re fully satisfied.

You can share your feedback by reaching out to our Customer Care team. We’d love to hear your thoughts and improve your experience!

No worries — our care team will reach out to you shortly to follow up on your concern and assist you further. We truly appreciate your feedback and look forward to resolving this for you.